Your team stops typing pilgrim details into Nusuk. Drop in the permit and eVisa documents you were already sent. RawdahPass reads them, registers the accounts, captures every verification code and books a Rawdah appointment the second a slot opens.
No data entry. No inbox to watch. No one refreshing Nusuk.
Securing a Rawdah permit is not the booking. It is the hours of typing, the verification codes landing in someone’s inbox and the waiting for slots that open without warning.
Drag in the permits and eVisas exactly as your supplier sent them. Names, passport numbers, visa numbers, nationalities and dates of birth are read straight off the page. Each file is treated as one family, so a household stays a household without anyone tagging it.
Check the few the platform flagged as unclear, set the arrival and departure dates for the group, and approve. Those are the only two decisions that are yours. Nothing waits on your team after that: mailboxes and Nusuk accounts are created, verification codes are captured as they arrive and eligibility is checked for every pilgrim.
Appointments are booked as slots open, the entry QR is fetched before the visit and every pilgrim gets a private Arabic pass page that still works with no signal at the gate.
The rules below are Nusuk’s, not ours. They are the reason booking at group scale is hard, and the reason a platform beats a room full of people with browser tabs open.
Entry to the Rawdah in the Prophet’s Mosque requires a confirmed permit issued through Nusuk, the Ministry of Hajj and Umrah’s platform. The permit itself costs nothing. What it costs is the effort of obtaining one for every pilgrim in a group, on time.
Appointment availability is released ahead of the visit window rather than continuously, and a release is consumed almost immediately. Whoever is watching at that moment books; whoever checks an hour later finds nothing. For one pilgrim that is an inconvenience. For a coach of forty it is a planning problem.
A pilgrim may hold a Rawdah appointment once every 365 days, counted across Umrah, Hajj and visit trips alike. A booking made on the wrong date, or against the wrong profile, is not simply corrected — it spends the entitlement.
Visiting hours are segregated, and the appointment must match the pilgrim. A mismatch is found at the gate, which is the worst possible place to find it.
A Nusuk account is registered against the pilgrim’s passport and Umrah visa number, and the details have to match the travel document exactly. This is where manual entry fails: a transposed passport digit is invisible until an appointment cannot be issued.
None of the above is hard for one person. All of it is hard for four hundred, across several groups, with arrival dates that move. That is the gap RawdahPass closes — the same Nusuk steps, performed by a platform that is watching continuously and does not mistype.
Read the full Rawdah booking guide → Why Rawdah slots disappear in seconds → How to recover your Nusuk account →
Names, passport and visa numbers, nationalities and dates of birth are extracted from files you already hold, so nobody retypes a passport number that is printed on the page in front of them.
Every Nusuk account needs an emailed verification code. Ours arrive in mailboxes the platform provisions and are used within seconds, so your staff never sit on an inbox.
Availability is polled several times a second and attempts are spread across the pilgrims waiting, so the platform is already booking while a slot is still open.
Each uploaded file is one family, so grouping needs no tagging. A household is not split across two mornings because the platform treated each person as a separate request.
Each link opens one pilgrim’s pass and nothing else. Add a passcode where a group leader forwards links, and revoke any link the moment it should stop working.
Each pilgrim carries a timeline of what happened, when it happened and whether the platform or a person did it. When a family calls to ask, you have the answer.
امسح الرمز عند البوابة
جاهز · يعمل دون اتصالThe last hundred metres are the part nobody designs for. The pass page loads once and stays on the phone, so a crowded courtyard with no reception is not where a pilgrim discovers that their booking lives in a chat thread.
You should be able to price a group before you speak to anyone. Rates are tiered by volume, and you buy a balance up front that draws down as pilgrims are processed.
Tell us about your next group and we will walk you through the platform on a call, against your own numbers. No card and no commitment to see it.
Tiered by volume across the season. You top up a balance in advance and each pilgrim processed draws against it. Balance is valid for 12 months from purchase and is not refundable.
Bulk Rawdah booking at thousands of pilgrims a season, an API into your own system, or a white-labelled pass page on your own domain.
You are handing us passport and visa data for people in your care. You are entitled to know where it sits, who can reach it and exactly what we are and are not.
Every agency’s records are partitioned from every other agency’s, and that boundary is enforced on each request rather than left to a query to respect. Documents and passes are stored under the same partitioning, pass tokens are encrypted at rest, and anything leaving the platform for monitoring has personal data stripped from it first.
We are independent of Nusuk. Nusuk issues the permit and the entry QR; we automate the work of obtaining them on your behalf. We claim no official partnership and we do not guarantee entry.
Neither. The platform registers an account per pilgrim, on mailboxes it provisions itself. You never hand over your agency’s Nusuk credentials and nothing is booked under your login. Every account and every action against it appears in that pilgrim’s timeline.
No, and we never claim to be. RawdahPass is independent of Nusuk. The platform performs the same public Nusuk steps your staff would perform by hand, on your instruction and for your pilgrims. Nusuk issues the permit and the entry QR.
Entry is decided at the gate, not by us, and we promise nothing about it. What you get is the record: which appointment was booked, when the entry QR was fetched and what the pass showed. That is enough to rebook fast and answer the family.
Yes. Get in touch and we will walk you through the platform on a call, using a group you have already processed by hand so you can compare it against what your team actually did. There is no self-serve trial today, so a conversation is the way in.
We do not publish an agency’s name without written permission, so you will not find a wall of logos here. Ask on the demo call and we will tell you plainly where we are, what is running today and what we can show you.
Yes to both. Export the full record for a batch at any time, and ask for deletion once a season closes. Nothing is kept to train anything or to sell on. Every action against a pilgrim’s record is logged and attributable to a person or to the platform.
Tell us about the group you are working on now and we will show you what the platform does with it. Book a demo and we will take it from there.
Written for the person doing it. The rules are Nusuk’s, not ours, and each guide carries the date it was last checked against them.
What a Rawdah permit is, how to obtain one on Nusuk, and the five rules that catch most visitors out.
Which visas and statuses can book the Rawdah, what the permit is bound to, and the age question nobody should guess at.
Availability is a batch, not a stream. Why "keep refreshing" works, and the point at which it stops.
There is no reschedule button: changing an appointment trades a certain slot for an uncertain one, and a no-show costs a year.
You have the permit. How early to arrive, what to bring, what happens at the gate, and the ten minutes inside.
Separate times, a separate entrance, the same permit. What differs, and what a mixed family has to plan for.
Visiting twice in one trip: what Instant Track actually allows, and why the once-a-year rule was not lifted in 2025.
Locked out of the account holding your booking? Nine steps, identified by passport and visa rather than email.
Some services sell agencies “entry guaranteed”. Why that cannot be true, and the questions to put to anyone selling it.
For agency operators: the upload wizard end to end — the family choice, the date span, and the two moments that cannot be undone.